There are a few reasons why your charging session may be displayed as "Rejected" on the History overview screen. Let's explore these reasons in detail:
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Cancelled upcoming Smart or Manual Event: If you cancel a scheduled smart or manual charging session, it will be registered as a Rejected session in our backend. (We understand that the messaging around this can be improved, and we are actively working on enhancing these notifications to provide clearer explanations for such occurrences!)
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Car refused to charge at the start of the session: Another common reason for a charging session to be marked as Rejected is when your car's battery is already full and it does not accept any additional charge. In such cases, the charging attempt is not successful, and the session is recorded as Rejected in the app's history.
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Session already in progress: The charger cannot initiate a Smart or Manual charge while an ongoing charging session is in progress. If the charger happens to be actively charging during the scheduled start time of a Smart or Manual charging event, the session will be automatically rejected.
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Car not connected: Another reason why a charging session may be marked as "Rejected" on the History overview screen is if the app had scheduled a charging event, but the car was not connected or available for charging at the start of the scheduled session. This can occur if, for example, you forgot to plug in your vehicle or if there was an issue with the connection.
- Charger dropped connection from the home internet: If your charger dropped connection from the home internet, it could also result in a charging session being marked as rejected.
Please don't hesitate to reach out to our Support team if you have any further questions or concerns about rejected charging sessions.